SupportIQ
AI Customer Support Platform
Full-stack onboarding wizard with admin config and an AI-powered customer support dashboard prototype.
Context
SupportIQ is a full-stack AI Customer Support Platform built for Revolution Venture Studios. It features an end-to-end onboarding wizard with resume support, an admin panel for dynamic form configuration, and a live AI agent dashboard prototype showcasing the core product vision.
The problem
Creating a seamless onboarding experience requires dynamic forms that can be reconfigured without code deploys. Furthermore, demonstrating the value of an AI support agent requires a realistic prototype that shows reasoning traces, real-time metrics, and ROI calculations to stakeholders.
How I built it
Built a 3-step onboarding wizard with session persistence, allowing users to return and resume their progress
Created an admin dashboard to dynamically configure which components render on each onboarding page
Developed a live AI customer support dashboard prototype with mock agent reasoning traces
Implemented real-time metric visualization including deflection rate, resolution time, and an ROI calculator
Designed a premium UI using Tailwind CSS v4, glassmorphism, and seamless dark/light mode switching
Why these choices
Prisma ORM with PostgreSQL
Provides type-safe database access directly from Next.js API routes, ensuring data integrity for user onboarding state and admin configurations.
Next.js 16 (React 19) App Router
Leverages the latest React paradigms for fast, server-rendered UIs while keeping backend API routes tightly coupled to the frontend in a single monorepo.